Customer Service Coordinator
Company: Nesco Resource
Location: Charlotte
Posted on: June 24, 2025
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Job Description:
Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote
6 month position with possibility for extension Education: HS
diploma or equivalent required; Associates in business preferred
Experience: 3-6 years experience with data entry and customer
service; SAP experience preferred Key Responsibilities: Assist
Customers: Timely response to customer inquiries (i.e. quotations,
orders, complaints, information requests, etc.) via phone and
email, ensuring that all their questions and issues are addressed
promptly and professionally. Competency with flexing across
customers, markets, and segments. * Maintain attention to detail
with order entry and updates. Coordinate with Other Departments:
Work closely with other departments, such as Sales, Technical
Support, Product Line Management, Data Management Organization,
etc., to ensure that customer requests are handled effectively.
Maintain Customer Records: Keep accurate records of all customer
interactions, detailing inquiry, complaint, or request, as well as
actions taken. * Entering of orders and quotes - maintaining orders
through the shipping process and updating/changing orders when
needed. * Maintain professionalism while working on a fast-paced
team with very specific service level agreements. Nesco Resource
offers a comprehensive benefits package for our associates, which
includes a MEC (Minimum Essential Coverage) plan that encompasses
Medical, Vision, Dental, 401K, and EAP (Employee Assistance
Program) services. Nesco Resource provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Nesco Resource, Huntersville , Customer Service Coordinator, Customer Service & Call Center , Charlotte, North Carolina
