Senior Operations Team Lead - Enterprise Correspondence Operations

Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line. Schedule: Monday - Friday | 8:00 am - 5:00 pm Responsibilities: Resolves day-to-day problems and executes deliverables within the business unit Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Manages team workload and provides oversight and direction to team Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities Maintains internal, operational, and financial controls and works within risk appetite of the business unit Required Qualifications: 4–5 years of operations experience with a proven ability to manage and execute multiple, often competing priorities while meeting deadlines and adhering to policies and standards. 2 years of experience coaching associates to strengthen performance, develop skills, and support career growth. Experience setting strategy guidelines and contributing to long?term planning and execution. Ability to lead a small team by establishing strategy, managing deadlines, and effectively handling escalations. Ability to lead calls, meetings, and strategy sessions with medium?sized audiences. Ability to decompose complex issues and drive timely, well?informed decisions, using sound judgment on when to seek input and when to act independently. Strategic thinker and self?starter who is organized, versatile, and capable of working with minimal oversight. Demonstrated ability to perform well under pressure and escalate issues appropriately to maintain timelines. Ability to communicate complex ideas clearly and concisely to shape stakeholder perspectives and build trust. Strong listening, verbal, and written communication skills with keen attention to detail. Exceptional time?management and organizational skills. Eagerness to continuously improve, develop new skills, innovate, and adapt to evolving industry needs. Effective interpersonal skills with the ability to solicit and integrate input from others. Ability to work independently as well as part of a virtual team. Desired Qualifications: Experience and knowledge of document / correspondence creation processes Experience working with multiple business partners and comfortable navigating various organizations to ensure right stakeholders are involved Skills: Leadership Development Performance Management Process Management Process Performance Management Talent Development Account Management Client Management Customer Service Management Relationship Building Business Operations Management Policies, Procedures, and Guidelines Risk Management For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range $63,000.00 - $124,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Huntersville , Senior Operations Team Lead - Enterprise Correspondence Operations, Accounting, Auditing , Charlotte, North Carolina