Office Manager- Doby&;s Bridge Pediatric Dentistry
Company: Piedmont Dental Specialists
Location: Pineville
Posted on: March 20, 2026
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Job Description:
Office Manager- Doby's Bridge Pediatric Dentistry Office Manager
Employment: Full- Time Report To: Operation and Regional Manager
Schedule: Monday- Friday 7:40am-5pm Who We Are At Piedmont Dental
Specialist, we're more than just a dental practice-we're a
community committed to creating fun, memorable, and educational
experiences for kids and their families. With multiple thriving
locations across the Charlotte area, our mission is to make every
child's dental visit positive and inspiring, setting them up for a
lifetime of healthy smiles. As we continue to grow, we're looking
for energetic and experienced Office Manager to lead our teams with
passion, purpose, and positivity. We are seeking to fill for our
following offices: Blakeney Pediatric Dentistry, Tega Cay Pediatric
Dentistry, and Doby's Bridge Pediatric Dentistry. What You'll Do As
an Office Manager, you'll be the operational heartbeat of a single
pediatric dental office. You'll oversee daily activities, inspire
and guide a team of 10-15, and ensure we consistently deliver
excellent patient experiences. This leadership role blends team
management, financial oversight, operational excellence, and
compliance with a smile. Location: Doby's Bridge Pediatric
Dentistry Key Responsibilities Team Leadership & Development Lead
and coach a high-performing, patient-focused team. Drive team
meetings, performance reviews, and goal setting. Create a positive
culture of accountability and professional growth. Manage daily
schedules and ensure optimal staffing. Patient Experience & Service
Champion exceptional customer service and reduce wait times.
Resolve patient concerns with empathy and efficiency. Boost patient
retention and referrals with proactive systems. Manage appointment
scheduling through NexHealth. Office & Financial Management Keep
daily operations running like clockwork. Monitor budgets, spending,
and financial reports. Ensure accurate billing and collections
(Curve Dental, Cloud 9, Global Payments). Partner with the Regional
Manager to meet financial goals. Compliance & Safety Uphold HIPAA,
OSHA, and dental industry standards. Ensure infection control and
safety protocols are followed. Keep all office documentation and
procedures current. Tech-Forward Operations Use to track
performance and initiatives. Leverage Google Workspace for
documentation and communication. Manage staff scheduling through
When I Work and payroll via Paycor. Success in This Role - Key
Metrics Patient wait time under 5 minutes 90% show rate with
minimal cancellations Providers scheduled at 95% capacity 95%
collections within 30 days 90% patient satisfaction
(reviews/surveys) 10% quarterly increase in referrals 100%
completion of all staff training What We're Looking For Must-Haves:
3 years in dental or medical office management Proven leadership in
a fast-paced, multi-provider environment In-depth knowledge of
dental insurance and billing workflows Tech-savvy with dental
practice systems (Curve Dental, Cloud 9, NexHealth, etc.)
Nice-to-Haves: Bachelor's degree in business, healthcare admin, or
related field Experience managing pediatric or orthodontic
practices CPR Certification Why You'll Love Working Here Join a
fast-growing, patient-centered dental organization Thrive in a
positive, supportive team culture Get access to leadership
development and career advancement Make a real difference in the
lives of patients, families, and your team Grow With Us, Ready to
Apply? We're serious about growing our people. If you bring hunger,
humility, and emotional intelligence, we'll help you grow into
regional leadership roles and beyond. Apply and our recruitment
team will connect with you. PId305150e0d4a-6110
Keywords: Piedmont Dental Specialists, Huntersville , Office Manager- Doby&;s Bridge Pediatric Dentistry, Administration, Clerical , Pineville, North Carolina
