Customer Relations Representative - State Farm Agent Team Member

Company: Heath Satterfield - State Farm Agent
Location: Greenville
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been with State Farm for more than 11 years and opened my agency in the fall of 2022. We have a small, close-knit team of four, all dedicated to helping our customers protect what matters most. As someone who grew up and went to school here in Greenville, Im passionate about serving the community that shaped me. Our team stays active with local schools, churches, and small business groups, and we love giving back through community events and volunteer efforts. Our culture is positive, collaborative, and driven. We work hard, laugh often, and value teamwork above all else. Im looking for people who are coachable, dependable, and genuinely enjoy helping others. We offer a competitive base salary plus commission, paid time off, bonus opportunities, and ongoing professional development. We take time to celebrate wins, both big and small, and make sure each team member has the tools and support to grow personally and professionally. What sets our agency apart is our focus on relationships with our customers and each other. Here, your effort is noticed, your ideas matter, and your success is celebrated. We have clear goals, strong leadership, and an encouraging atmosphere that makes coming to work every day both meaningful and rewarding. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Heath Satterfield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.

Keywords: Heath Satterfield - State Farm Agent, Huntersville , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , Greenville, North Carolina