Customer Relations Coordinator
Company: Security Finance
Location: Cowpens
Posted on: April 2, 2026
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Job Description:
Job Duties and Responsibilities: · Evaluates work volume,
coordinates daily work activities, and assigns duties to meet
prescribed deadlines; provides cross-training within the department
· Monitors work progress and escalates any deficiencies to the
department manager daily · Provides feedback and suggestions on
process improvements · Accurately updates, changes or deletes
credit files based on information gathered from internal system and
branch contacts · Responses to incoming customer calls and written
correspondence regarding credit reporting or related complaints ·
Stays abreast of related regulatory requirements and updates ·
Assists department manager with analyzing customer service trends
that could be impacting customers or credit reports · Assists
department manager in reviewing and updating policies, templates,
and guidelines to ensure a high level of customer service · Assists
with researching needs for formal complaints · Prompt and regular
attendance is required Job Requirements: · 2 years related
experience, preferably in customer service · Computer literate with
solid MS Office skills and ability to learn or assess new software
· Detailed oriented person with strong work ethic and follow up
skills · Strong verbal and written communication skills · Knowledge
of consumer lending regulations, preferred · Prior lead or
management experience preferred · Ability to work in a fast paced,
high volume environment Physical Requirements: This is an office
position that consistently operates a computer and other office
productivity machinery, such as a calculator, copy machine, and
computer printer. Requires the ability to communicate verbally and
in writing. Educational Requirements: High school diploma or
equivalent Related education or experience preferred
Keywords: Security Finance, Huntersville , Customer Relations Coordinator, Customer Service & Call Center , Cowpens, North Carolina
