Residential Manager

Company: Monarch
Location: Charlotte
Posted on: April 3, 2026

Job Description:

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: SIGN ON BONUS: $2,000 ($500 at 3 months; $500 at 6 months; $1,000 at 1 year) This Opportunity: The Residential Manager provides onsite management of the daily operations of assigned locations. They support both staff and the individuals they support to enhance quality of the life through services that enable individuals to achieve their personal dreams and goals within their community. What You'll Do: • Ensure the person-centered plan is implemented creatively and innovatively as well as timely. Ensure that staff utilize person-centered and positive approach strategies when supporting individuals receiving services through on-site observation, role modeling and person specific training. Determine ways to implement goals and objectives in the community. Provide initial and on-going assessments, and give input to Team Leader into person-centered plan modifications. • Participate or ensure appropriate representation in the team meetings with other providers, and natural supports as needed • Ensure plans are documented effectively and appropriately and updated in a timely fashion. • Develop an in-depth knowledge of the people supported and their preferences, challenges and daily routines. • Respond effectively and timely to all incidents following agency policies and procedures. • Provide leadership, direction and supervision to assigned personnel including floaters and substitute staff. Mentor and monitor performance and implementation of assigned responsibilities by being present during day-to-day activities on all shifts and by unannounced visits. Complete performance evaluations, coaching and counseling and discipline as needed and/or required. Assist in administrative duties such as reviewing time sheets to ensure accuracy and submitting for payroll and necessary payables. • Develop and initiate a system that provides a means for communication across shifts, divisions and between consultants, professionals, outside agencies, families and management staff. • Ensure that staffing schedules and daily operations meet the needs of the people being supported. Arrange for supervision of program when away from the program. • Maintain accurate documentation in handling house petty cash, charges and funds of the people we support. Take responsibility for control of all funds disseminated to staff. • Ensure residents are included in shopping activities and ensure that expenditures do not exceed budgeted amounts unless authorized. • Ensure that all required and/or requested reports/documentation are completed. Assist in maintaining the records of the individuals supported. Participate in the coordination and completion of daily, monthly, quarterly, and annual documentation in the EHR and/or medical record. • Maintain a safe working environment for employees and people receiving services • Demonstrate knowledge of emergency procedures and effectively manage a crisis. Participate in on-call coverage as required. • Sleepover in a residential setting may be required. • Demonstrate knowledge of, comply with and ensure supervised staff comply with all agency policies and procedures, as well as state and federal statutes and regulations to specific program areas. • Complete all other relevant responsibilities as assigned by supervisor. • Driving and travel may be required. Education We're Looking For: High School Diploma (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 2 years | Required&xa;Experience working with individuals with intellectual and developmental disabilities | 2 years | Required&xa;Experience working with the population served | 2 years | Required&xa;Management Experience | 1 Year | Not Required Schedule: Monday-Friday (8am-5pm) with availability after hours and on-call responsibilities weekends, and holidays. Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Keywords: Monarch, Huntersville , Residential Manager, Education / Teaching , Charlotte, North Carolina