Associate Field Engineering Specialist - Burlington, NC
Company: Disability Solutions
Location: Charlotte
Posted on: May 2, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionWe advance science so that we all have more time with the
people we love.Territory: Burlington, NCJob FactsThis is an
exciting time to join the Roche Support Network. If you are
passionate about problem solving then this is the position for you!
As a research-focused healthcare company, Roche discovers, develops
and provides innovative diagnostics and therapeutic products and
services that deliver significant benefits to patients and
healthcare professionals - from early detection and prevention of
diseases to diagnostics, treatment and treatment monitoring. Roche
is a successful company that can offer exciting career
opportunities. We encourage and support your development in areas
of your interest which will prepare you for the next level in your
career path. We know that people are responsible for our success,
and we value our employees. Our commitment is to create a work
environment where feeling valued, respected, and empowered is a
daily experience.The OpportunityThe Roche Support Network group is
committed to providing industry-defining support to its customers.
As an Associate Field Engineering Specialist, you will have the
opportunity to travel and demonstrate your expertise as a technical
repair and/or installation specialist for Roche assigned product
lines, and provide valued service to your laboratory customers in
an assigned territory.
- Are responsible for ensuring and maximizing customer
satisfaction with Roche equipment and related products. Promotes
effective, positive, and productive communication among teams to
ensure and maximize the satisfaction of customer base. Manages
customer accounts at a level that promotes goodwill, confidence,
and credibility in order to exceed customer expectations in terms
of product, service, and support quality.
- Follows standard practices and procedures to install, maintain
and repair Roche Diagnostics' equipment. Identifies and analyzes
current problems and repairs where possible or escalates to higher
levels when repairs are not possible. Schedules and performs
preventative maintenance per department policy. Monitors customer
equipment performance and is able to respond to and resolve most
routine issues. Refers complex problems and issues to higher
levels.
- Identifies revenue-generating and cost-saving opportunities
implements the Roche Diagnostics service agreement policy and seek
out opportunities to market service contracts to existing
customers.
- Provides routine technical support to existing customers,
including operator troubleshooting training when needed.
- Completes and documents all service and customer
account-related reports, updates, and emails in a timely and
professional manner, compliant with all quality procedures.
- Maintains expenses within departmental guidelines and controls
inventory and all company propertyThis is a field based role.Who
you are
- High school diploma and 2 years of technical school or
equivalent military training or equivalent work experience
- 2 years of experience repairing or servicing mechanical/system
hardware and software, or networking/wirelessnetworking or
equivalent level of competency attained through appropriate
training curriculumPreferred Requirements
- Basic knowledge of electronics, electro-mechanical systems and
information technology.
- Knowledge of basic chemistry.
- Ability to work after hours, provide weekend and holiday
support on a rotated basis within an assigned territory and/or
geographic region and be on call 24/7 during rotation.
- Ability to develop in-depth technically related troubleshooting
skills.
- Good written/verbal communication, organization and
prioritization skills.
- Effective customer service skills, which includes a positive
attitude, helpful customer interaction, and maintenance of ongoing
customer relationships.Are you ready to apply?Relocation benefits
are not available for this position.Who we areAt Roche, more than
100,000 people across 100 countries are pushing back the frontiers
of healthcare. Working together, we've become one of the world's
leading research-focused healthcare groups. Our success is built on
innovation, curiosity and diversity.As a global leader in
healthcare, Roche Diagnostics offers a broad portfolio of products,
tools and services that help in the prevention, diagnosis and
management of diseases like HPV, HIV, hepatitis and diabetes as
well as other medical conditions, such as fertility and blood
coagulation. These products and services are used by researchers,
physicians, patients, hospitals and laboratories worldwide to help
improve people's lives. Roche is an equal opportunity employer and
strictly prohibits unlawful discrimination based upon an
individual's race, color, religion, gender, sexual orientation,
gender identity/expression, national origin/ancestry, age,
mental/physical disability, medical condition, marital status,
veteran status, or any other characteristic protected by law.If you
have a disability and need an accommodation in relation to the
online application process, please contact us by completing this
form Accommodations for Applicants.
Keywords: Disability Solutions, Huntersville , Associate Field Engineering Specialist - Burlington, NC, Engineering , Charlotte, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...