Director of Learning & Operations Enablement

Company: Skipper
Location: Charlotte
Posted on: June 2, 2025

Job Description:

Director of Learning & Operations Enablement
Location: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.About Skiptown:
Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences-on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.Role Overview:
We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and frontline roles to ensure our training and operations materials are impactful, scalable, and aligned with our mission.Key ResponsibilitiesLearning & Development (L&D) Strategy

• Own the company-wide learning strategy across all departments and service lines
• Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)
• Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)
• Partner with department leads to ensure training aligns with operational goals and service excellenceOperations Enablement
  • Develop and maintain a scalable, easy-to-use Operations Manual and SOP library
  • Translate existing workflows and tribal knowledge into documented processes and visual resources
  • Ensure consistency and clarity across all facility-level operations materials
  • Identify opportunities to streamline onboarding and role readiness across the companyFranchise Readiness
    • Collaborate with leadership to adapt training and operations content for franchise use
    • Ensure documentation meets franchise compliance and brand standards
    • Support the creation of toolkits, field support guides, and onboarding for franchise partnersMeasurement & Iteration
      • Establish KPIs for training effectiveness, completion rates, and operational consistency
      • Analyze feedback and performance metrics to improve materials and delivery methods
      • Lead initiatives to improve content accessibility, engagement, and knowledge retentionQualifications
        • 5+ years of experience in L&D, enablement, or operations roles
        • Proven success managing and scaling an LMS
        • Experience building training content and operational documentation from scratch
        • Strong instructional design and content development skills (visual, written, and video)
        • Ability to create scalable systems for a multi-site or franchise environment
        • Deep understanding of frontline operations in hospitality, pet care, or service-based industries
        • Exceptional collaboration, communication, and project management skillsYou'll Thrive in This Role If You Are...
          • A systems thinker who loves turning chaos into clarity
          • Obsessed with building tools that help people learn and do their jobs better
          • Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership
          • Passionate about scaling a brand that prioritizes both quality and fun
          • A proactive communicator who balances strategy with executionPerks & Benefits
            • Competitive salary + performance bonus
            • Health, dental, and vision insurance
            • 401(k)
            • Free or discounted services at Skiptown for your pup
            • DoorDash DashPass Account
            • Unlimited PTO and flexible work environment
            • 50% off a Farmers Dog Subscription
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Keywords: Skipper, Huntersville , Director of Learning & Operations Enablement, Executive , Charlotte, North Carolina