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Customer Sales Account Manager

Location: Huntersville
Posted on: January 14, 2021

Job Description:

Job Title: Customer Sales Account Manager
We are seeking a motivated and talented full-time Customer Sales Account Manager that can be based anywhere in North Carolina or South Carolina.
The mission of our client is to provide technologically advanced, stable, and easy – to-use enterprise-level software for library staff and their patrons. Our client employs over 350 diverse and energetic professionals worldwide-from San Francisco to Australia.  Their products are used every day by people in over 50 countries and 20 languages at academic, public, law, and medical libraries.
The Customer Sales Account Manager is devoted to growing business within EXISTING Innovative customers and partnering with them throughout all stages of the sales cycle.   The Consultant will drive regional sales results and is accountable to meet established targets.
Description of Responsibilities:
Responsible for exceeding sales quota within assigned territory by expanding current accounts.
Partner with all levels within the accounts to expand the system and develop a plan for growth.
Identify customer needs and recommend appropriate software add-ons, hardware, and services. Become proficient in configuration of software, hardware, and services to supplement existing projects and create up sell opportunities for revenue growth.
Conduct high-level onsite meetings, detailed product presentations, web-ex presentations, and participation in trade conferences are also required.   
Provide outstanding, timely and accurate proposals and other information to customers.
The Customer Sales Account Manager (SAM) is devoted to both new business development and growth within existing accounts. They will be responsible for supporting the bid process selling our client’s software, or any of its complementary products.  
Responsibilities include:
Developing early (i.e. pre-process) business relationships with prospects, through site visits and follow up communication.  
High-level onsite meetings, detailed product presentations, web-ex presentations, and participation in trade conferences are also required.  The position requires a minimum of 50% travel.
1st year quota will be $1.5M and will be adjusted for the calendar year. All team members are currently on track to meet quota.  Average sales cycle is around 2 years but has been as short as 5 months.  
•Coordinate and assemble detailed written responses and proposals for competitive bid for software products and/or services.
•Maintain the relationships existing clients identifying new opportunities for growing business.
•Weekly team meetings and regular communication with Manager
•Meet with library staff and committees to build strong relationships
•Multiple meetings and product demonstrations
•Works with Sales Engineers
•Maintains and reports on pipeline activity
•Meets sales quota
•50% travel
The Ideal Candidate will have:
•2+ years’ experience in sales
•Excellent communication skills with a diverse range of decision makers
•Strong relationship building skills
•Degree preferred
•Strong writing skills with a special emphasis on translating technology-based information into effective communications.
•Understanding of the library and/or technology marketplaces.
•Solid understanding of company competitors and competitive offerings.
•Proficiency with Microsoft Office, specifically Word, Excel and PowerPoint.  
•Ability to organize and prioritize multiple projects.
•Self-Starter and highly motivated
•Relationship Builder
Apply today for this exciting and lucrative Customer Sales Account Manager job or call Susan Duenkel at 315-233-4067 for more details

Keywords: , Huntersville , Customer Sales Account Manager, IT / Software / Systems , Huntersville, North Carolina

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