Technical Support Analyst I

Company: The Building Center Inc
Location: Pineville
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Title: Technical Support Analyst I Reports to: Information Technology Manager FLSA Status: Hourly, Non-Exempt Division: Pineville, NC Job Overview: We are seeking a motivated and customer-focused individual to join our team as a Technical Support Analyst I. As the first point of contact for our internal clients, you will play a crucial role in providing technical assistance and support to end-users, ensuring their hardware and software issues are resolved promptly and effectively. This position requires a strong commitment to customer service, excellent communication skills, and the ability to troubleshoot and diagnose technical issues. Key Responsibilities: Customer Support: Provide first-level technical support to end-users via phone, email, or chat. Assist users in resolving hardware, software, and network-related issues. Respond to inquiries in a timely and professional manner, maintaining a high level of customer satisfaction. Problem Resolution: Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions. Escalate complex problems to the appropriate support teams for resolution. Document all support interactions, including the nature of the issue and the steps taken to resolve it. Technical Expertise: Stay up-to-date with the latest technology trends and product updates. Provide basic technical training to end-users on software applications and systems. Collaborate with second and third-level support teams to enhance technical knowledge and problem-solving skills. Team Collaboration: Collaborate with other team members to identify and implement process improvements. Communicate effectively with colleagues and other support teams to ensure a seamless support experience for end-users. Qualifications: High school diploma or equivalent; additional technical certifications are a plus. Proven experience in a customer support role, preferably in a help desk or technical support environment. Strong problem-solving skills and the ability to think analytically. Excellent communication skills, both verbal and written. Familiarity with common operating systems (Windows, macOS) and productivity software. Basic understanding of networking concepts. Ability to adapt to changing priorities in a fast-paced environment. Additional Requirements: Some local travel (NC/SC). Exceptional patience and empathy when dealing with end-users. Strong organizational skills and attention to detail. Join our dynamic team and be part of a collaborative environment where your technical expertise and customer service skills can make a significant impact. Apply now to contribute to the success of our organization and help our users achieve their goals through reliable technical support. Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a full-time position. Hours of operation are Monday through Friday from 7 AM to 4 PM. The employee must regularly stand, walk, use hands, talk, and hear, and occasionally sit, reach with hands and arms, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 40 pounds. The employee is regularly exposed to work near moving mechanical parts and frequently exposed to outdoor weather conditions, wet or humid conditions (non-weather), and extreme cold/heat (non-weather). The noise level in the work environment is usually moderate. Benefits: Medical Insurance Dental Insurance Vision Insurance Disability Benefits 401(k) Employer Match and Profit Sharing Group Term & Voluntary Life Insurance Paid Time Off Paid Holidays About The Organization Founded in Charlotte in 1977, The Building Center, Inc. has grown from a single location into one of the largest privately held lumber and building materials dealers in the United States. Nearly five decades later, we remain family-owned and family-driven, guided by the same commitment we started with: to be our customers’ most valued building partner. With more than 200 trucks on the road and a strong network of divisions strategically located throughout the Carolinas, we deliver consistent, reliable service to builders across the region. Our divisions include: South Carolina: Easley, Columbia, Holly Hill, Georgetown North Carolina: Rock Hill, Boone, Monroe, Ocean Isle Beach, Pineville, Gastonia, Greensboro, and Mebane Our regional strength allows us to purchase and sell branded and commodity products at competitive prices, while tailoring our inventories to match local building practices, architectural trends, and the unique needs of each market. Beyond supplying materials, we provide a full range of manufacturing support—including truss plants in North and Central North Carolina, millwork and door shops in the Triad and Charlotte metros, and custom fabrication in Pineville, where we also craft specialty products like reclaimed lumber flooring, cabinetry, mantles, and siding. What makes The Building Center truly different is our culture and our people. We believe construction is, at its heart, a people business—built on relationships, trust, and hard work. Our values of service, integrity, and dependability guide us in every interaction, whether we’re serving customers, supporting our communities, or developing our employees. When you join The Building Center, you become part of a company with deep roots, a bold vision, and a culture where you can grow, contribute, and make a real impact. Together, we’re not just delivering materials—we’re helping to build communities, futures, and lasting success. Equal Employment Opportunity & Reasonable Accommodation The Building Center, Inc. is an Equal Opportunity and Affirmative Action Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, protected veteran status, or disability, in accordance with federal, state, and local laws. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act Amendments Act (ADAAA). If you require an accommodation to apply for a position, please contact us at (704) 889-8182 or careers@thebuildingcenter.com .

Keywords: The Building Center Inc, Huntersville , Technical Support Analyst I, IT / Software / Systems , Pineville, North Carolina