IT Service Delivery Supervisor (SALISBURY)
Company: JABIL CIRCUIT, INC
Location: East Spencer
Posted on: March 4, 2026
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Job Description:
How will you make an impact? As the IT Supervisor Operations,
you will lead and supervise IT staff and the activities associated
with the identification, prioritization, and resolution of
day-to-day operational issues and opportunities for improvement.
You will ensure that all phases of IT services are coordinated,
monitored, logged, tracked, and resolved appropriately. You will
assign personnel to various operations and direct their activities
and reviews and evaluate work and prepare performance reports. You
will also interact with peers and customers on a regular basis
focusing on business processes and business systems. What will you
do ? Participate in Recruitment of IT support personnel. Training
of site and corporate tools, processes, and service delivery.
Participate in Performance management, Preparation and delivery of
Performance Reviews, Personnel Development Plans, Training Plans,
Terminations, Turnover, Succession Planning, Reward and Recognition
Programs etc. Participation in metrics management and performance
of IT support and services. Participation and coordination of work
schedules, priorities, and performance management of personnel for
IT related tasks and services. Participate in and drive toward
continuous improvement in metrics, performance and customer
satisfaction of the team including the analysis of key metric data.
Compliance with regulatory requirements, Security policies, and SOX
related activities. Schedule personnel job duties to provide
necessary coverage. Participate in the exchange of ideas and
information within the department. Organize verbal and written
ideas clearly and use an appropriate business style. Provide
regular updates to appropriate managers. Assure that procedures and
work instructions are efficient and not redundant. Offer innovative
ideas and suggestions for improvement. Identify and implement new
practices and processes that are “best in field.” Demonstrate a
commitment to customer service; anticipate, meet, and exceed
expectations by solving problems quickly and effectively, making
customer issues a priority. Confer with reporting manager on
complex or unusual situations. Establish new measurement systems
if/where possible. Exchange knowledge and information with other
Jabil facilities to ensure best practices are shared throughout the
Jabil organization. Ensure 100% adherence to all company policies
and procedures (i.e., Security, Health, Safety and Quality).
Maintain discretion and confidentiality in all areas pertaining to
data and proprietary information, whether internal to Jabil or
customer specific. Ability to work effectively under pressure with
constantly changing priorities and deadlines. Understand and
embrace the business and IT strategic direction. Understand
business processes and business tools in the current environment.
Adhere to all safety and health rules and regulations associated
with this position and as directed by supervisor. Engage with
customers to evaluate issues and opportunities for improvement. May
perform financial related duties as directed by supervisor. Project
Management as required. May perform other duties and
responsibilities as assigned. How will you get here? Demonstrated
leadership experience. Project management experience Interpersonal
skills in collaborating with the customer, management, and
technical teams in a “initiative-taker” role. Excellent written and
verbal communication skills Strong attention to detail SAP
knowledge Education: Bachelor's Degree preferred. Or an equivalent
combination of education, training, or experience. Experience: 2-3
years’ work-related experience required. Minimum of 1-2 years
management experience preferred. ITIL experience preferred Working
Conditions: Regular business hours on call. Some additional hours
may be required. Travel requirements: Domestic and/or
International, up to 10%. Climate controlled office environment
during normal business hours. Physical Requirements: Sitting
Walking Standing Bending/Squatting/Stooping Reaching Balancing
Twisting Crawling Hands in water Kneeling Data Entry/Typing What
Can Jabil Offer You? Along with growth, stability, and the
opportunity to be challenged, Jabil offers a competitive benefits
package that includes: Medical, Dental, Prescription Drug, and
Vision Insurance with HRA and HSA options 401K Match Employee Stock
Purchase Plan Paid Time Off Tuition Reimbursement Life, AD&D,
and Disability Insurance Commuter Benefits Employee Assistance
Program Pet Insurance Adoption Assistance Annual Merit Increases
Community Volunteer Opportunities
Keywords: JABIL CIRCUIT, INC, Huntersville , IT Service Delivery Supervisor (SALISBURY), IT / Software / Systems , East Spencer, North Carolina
