Spectrum Reach (www.spectrumreach.com) grows businesses of all
sizes with custom, multiscreen advertising solutions, backed by the
power of TV, data, innovation, community experts, and unforgettable
Responsible for the successful fulfillment and stewardship of
locally sold Online and AdsEverywhere campaigns across Spectrum
Reach markets. Manages day-to-day issues, serves as point of
contact for escalations, and maintains business guides and process,
ensuring their Operations team members effectively execute the
day-to-day advertising campaign needs. The Supervisor, Digital Ad
Ops has direct contact with multiple cross functional teams and
levels of the company and at times direct client contact.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently
support all efforts to simplify and enhance the customer
Supervise a team of Digital Ad Ops Specialists engaged in the
day-to-day digital fulfillment process for digital campaigns.
Engage team and vendor partners as needed on delivery of
campaigns, ensuring campaigns are scheduled and executed
Serve as a subject matter expert as it relates to industry best
practices, troubleshooting campaign-specific issues, and
Serve as escalation point on campaign and fulfillment issues,
tracking issues through to resolution.
Supervise accuracy and productivity of digital operations
Oversee the review of daily and weekly advertiser campaign
reports to track performance against guarantee and ensure teams are
addressing campaign delivery issues.
Identify, uncover, and quickly resolve issues with campaigns and
communicate plans with impacted parties.
Support and coordinate training process and rollout of new
products and platforms (such as ad servers, order management
systems, etc.) to ensure proper execution of order processing and
Partner with necessary resources to test features and
functionality of new products in each market.
Articulate to management opportunities to create and enhance
Maintain updated operations training materials for use by
Operations, Sales, and external staff members.
Participate in the education of internal and external team
members and ensure proper rollout of all new tools, process, and
Review and ensure vendor invoices align with monthly financial
Escalate and alert management of campaign trends and issues.
Focus on quality, timeliness, efficiencies, and process is
Other responsibilities as assigned.
Skills/Abilities and Knowledge Strong ability to prioritize and
multi-task in a fast paced environment; pathological attention to
Knowledge of Google Analytics or other site analytics tools
Strong analytical skills, including expert proficiency in
Ability to influence and build relationships in a
Ability to adapt to change and learn new
Ability to solve practical problems and be able to live in the
grey area when no black and white instructions are provided
Interpret a variety of instructions furnished in written, oral,
diagram, or schedule form
Extensive phone interaction with both internal and external
Sense of urgency to requests and strong ability to prioritize
Familiarity with ad management systems such as DoubleClick, OAS,
Cadent, FreeWheel, Innovid, Sizmek
Familiarity or work experience using third party inventory
providers, real time bidding, programmatic
Bachelor's degree or equivalent combination of education,
training and experience
Related Work Experience
4+ years experience within the digital advertising ecosystem
Previous experience leading a team preferred