Front Desk Associate (Lake Norman- NC)

Company: Pet Paradise Resort
Location: Huntersville
Posted on: May 3, 2021

Job Description:

Fetch-playing, dog-walking, cat-sitting, that-spot-behind-the-ear-scratching pet people. And when it comes to pet care, no one cares more than we do. Where "all in a day's work" means "all in a day's play" with playtime pool sessions, relaxation, and making furry new friends. This is Pet Paradise. Searching for a work environment and employment perks that both you and your pet will enjoy? You have landed in Paradise. At Pet Paradise, your furry best friend will enjoy complimentary Dog Day Camp and complimentary Pet Boarding (up to thirty non-holidays per year). Your pet will feel like a VIP with discounts on Veterinary Care including vaccinations, Hill's Science Diet, veterinary products, and Wellness Plans at our locations with clinics. We also offer Pet Adoption Assistance, quarterly Fitness Reimbursement, Paid Time Off (PTO), and Paid Holidays for both part-time and full-time employees. All employees are eligible for a Performance Bonus every Quarter. Our full-time employees are eligible for medical benefits and a 401(k) Retirement Plan. Finally, we have a robust internal leadership development program (Unleashed Leadership Academy) with graduations several times a year if you want to make working with pets a career.ABOUT PET PARADISEPet Paradise founder Fred Goldsmith was looking for the perfect place to board his Bichon Frise, Samantha. After researching his options, he realized there was a serious need for a boarding facility that wasn't sterile, intimidating and boring-- one that could give him peace of mind, while relieving Samantha's intense separation anxiety. With a focus on giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible, the Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress veterinary care, and of course, overnight boarding that feels like home, all under one roof.FRONT DESK ASSOCIATEThe Front Desk Associate is a critical link to guest satisfaction as you drive the customer's first and last impression of Pet Paradise. This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.Essential Functions of the Front Desk Associate include:Welcome pet parents and their pets (our 'guests') as they enter the resort while making a positive impressionOrganize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are metAnswer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving mannerComplete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadershipCommunicate and follow through with pet parent and resort leadership requestsMaintain cleanliness of the entranceway and lobby including the restrooms Offer upgrades and sell additional services based on guest wants and needsResponsible for maintaining, cleaning, and supporting the cat room (per resort routines)Liaison to veterinary service team; veterinary appointment status and arrivals. Qualifications:One to two years in a customer service role (Customer Service, Call Center, Receptionist)Thrives in a fast-paced environment Detailed, but can work with a sense of urgency while providing exceptional customer serviceStrong written and verbal communication skillsEnjoys problem solving in order to provide our guests and customers with a premier experienceReliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak timesAble to learn to work with and handle a variety of sizes and breeds of dogsAbility to receive instructions and remain adaptive to change and training materialPerks & Benefits:Complimentary Pet Day CampComplimentary Boarding (up to thirty non-holidays per year)Discounted Veterinary Care (per location)Dog/Cat Adoption AssistanceFitness ReimbursementPaid Time Off (both full-time and part-time status)401(k) Savings PlanHealth, Dental and Vision Insurance (full-time status)Language Ability:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Math Ability:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carryout instructions. Ability to problem solve.Certificates and Licenses: Canine/feline CPR certification preferredSpecial Skills: Animal handling skills preferredWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.The employee may be exposed to animals that are agitated and/or injured. Associates may be exposed to animals that may scratch and/or bite.The noise level in the work environment is usually loud.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.Pet Paradise is an Equal Opportunity Employer.

Keywords: Pet Paradise Resort, Huntersville , Front Desk Associate (Lake Norman- NC), Other , Huntersville, North Carolina