Patient Access Team Lead
Company: Frye Regional Medical Center
Location: Statesville
Posted on: November 19, 2023
Job Description:
$2,000 Sign on Bonus Eligible Job SummaryThe Patient Access Team
Lead is responsible for providing feedback on daily scheduling,
pre-registration and registration processes and staffing issues to
the Patient Access Manager. Provide assistance to staff level
employees as necessary to insure compliance with department
policies and procedures. Assist leadership with staffing, report
reconciliation, QA process, and other duties as assigned -COMPANY
DESCRIPTIONFrye Regional Medical Center, located in the beautiful
foothills of North Carolina is a 355-bed acute care hospital,
81-bed Behavioral Health facility and more than 70 primary and
specialty care providers.Essential Functions
- Assists Manager and in creating staff schedules and ensures
adequate coverage
- Model AIDET guidelines in all interactions with the patient and
ensure staff are adhering to the patient experience
expectations.
- Promotes and demonstrates excellent customer service
- Maintain QA statistics (including patient wait times, etc.) and
report results to Manager.
- Oversee the daily activities of the scheduling,
pre-registration and registration areas to insure department
standards are met
- Assists Manager in educating registration staff of any changes
pertinent to their roles
- Secure all signatures necessary for treatments, release of
medical information, and assignment of insurance benefits and
payment of services from legally responsible patients
- Work closely and professionally with nursing and ancillary
departments in effort to maintain a teamwork approach
- Excel in all functions performed by patient representatives in
all scheduling, pre-registration, and registration areas
- Collect/request deposits and copays
- Assume on-call responsibilities to insure adequate staffing and
problem-solving
- Schedule all modalities, and Pre-Register/Register all patient
types
- Assists in resolving patient concerns --- Assist Manager to
insure all personnel department policies and procedures are
followed
- Act in capacity of Manager in his/her absence, and inform
Manager of all issues upon his/her return
- Maintains effectiveness of patient flow
- Attends in-service presentations, and completes mandatory
education, including but not limited to, infection control, patient
safety, quality improvements, MSDS and OSHA standards.
- Demonstrates knowledge of occurrence reporting system and
utilizes system to report potential patient safety issues.
- Practice and adhere to the "Code of Conduct" philosophy and
"Mission and Value Statement"
- Other duties as assigned - -Benefits - -Wide range of benefits
options!
- Here at Frye, -you choose your own -Medical, Dental, and Vision
plans from a variety of competitive options that give you the
coverage that best fits your needs.
- HSA
- 401(K) retirement plan contributions
- Generous Paid Time Off
- Accident & Critical Illness Insurance
- Prescription Assistance with OptumRx
- Income protection programs for the entire family such as life
insurance, Short/Long-term Disability, and Identity Theft.
- Employee Assistance program at no cost to you to provide
emotional, legal, financial, and daily life support for your entire
household. -Services are available 24 hrs. a day, 7 days a
week.
- Free travel and entertainment discount program to ensure you
enjoy your time away from work. -Why join our team?Frye Regional
Medical Center employs more than 1500 professional and clinical
staff. -Our medical center is a 355-bed acute care facility which
offers a broad array of inpatient and outpatient care. -Frye
Regional Medical Center is dedicated to providing patients with a
full range of services to meet the healthcare needs of our
community. -We believe our employees are our most valuable assets
in accomplishing this goal and we have made great strides to ensure
employee satisfaction. -If you are passionate about changing lives,
we are looking for you!
Minimum EducationMinimum High School Diploma or equivalent
required.Associates Degree in Business, Finance, Health Info
Management, or related field preferred. -Minimum Work Experience2-4
years' experience in medical facility, health insurance or related
area.2+ years' experience in Patient Access preferred.Medical
terminology knowledge preferred.
Equal opportunity and affirmative action employers and are looking
for diversity in candidates for employment:
Minority/Female/Disabled/Protected Veteran
Keywords: Frye Regional Medical Center, Huntersville , Patient Access Team Lead, Other , Statesville, North Carolina
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