Patient Access Representative
Company: Frye Regional Medical Center
Location: Statesville
Posted on: October 24, 2024
Job Description:
Job Description$2,000 Sign on Bonus Eligible Job SummaryIn a
medical setting, a patient access representative is the first point
of contact for a patient. This includes registration, scheduling
patients and/or pre-registration functions. Processes the necessary
information for admittance and insurance billing. COMPANY
DESCRIPTIONFrye Regional Medical Center, located in the beautiful
foothills of North Carolina is a 355-bed acute care hospital,
81-bed Behavioral Health facility and more than 70 primary and
specialty care providers. Essential Functions
- Provide exemplary Customer Service
- Assign the correct medical record number and notify HIM for any
duplicate patient records
- Schedule all appointment types, including the most complex,
across all facilities with a high degree of accuracy
- Answer incoming calls in a timely and professional manner
- Review clinical documentation and submit to insurance companies
for initiation and obtaining authorization or pre-certification on
OP diagnostic hospital services.
- Pre-registration of scheduled procedures
- Register patient by obtaining and entering accurate demographic
information at designated workstation or at bedside.
- In conjunction with the Medicaid Eligibility Staff visit all
uninsured patients in-house. Provide estimates to patients and/or
physicians as requested
- Work closely with the physician office staff to ensure that
pre-cert/authorization numbers are entered in the scheduling or
registration system
- Follows all guidelines set forth in the Cash Handling
policy.
- Explain benefits to the patient and/or family member as needed
in person and telephonically.
- Obtain insurance and photo identification card copies
- Assign insurance plans accurately
- Scan appropriate order into the correct patient's account
- Relays information between patients, family members, and
clinical staff as needed
- Updates demographic information as needed
- Obtain signatures on documents needed to complete the
registration process.
- Assists patients during the checkout & Pre-registration process
by calculating and collecting a payment information and posting
payments accordingly
- Cross trained to register patients in any registration
area.
- Assist with training of new employees
- Works Revenue Cycle reports when assigned
- Other duties as assigned
- Knowledge, Skills & Abilities
- Communication-communicates clearly and concisely, verbally and
in writing
- Customer orientation-establishes and maintains long-term
customer relationships by building trust and respect
- Interpersonal skills-able to work effectively with fellow
coworkers and clinical staff members
- Basic skills-demonstrates the ability to organize and perform
multiple tasks accurately in a timely manner in a fast paced
environment
- PC skills-knowledge of Microsoft Offices and other required
applications
- Policies and Procedures-demonstrates knowledge and
understanding of organizational policies and procedures. Benefits -
Wide range of benefits options!
- Here at Frye, you choose your own Medical, Dental, and Vision
plans from a variety of competitive options that give you the
coverage that best fits your needs.
- HSA
- 401(K) retirement plan contributions
- Generous Paid Time Off
- Accident & Critical Illness Insurance
- Prescription Assistance with OptumRx
- Income protection programs for the entire family such as life
insurance, Short/Long-term Disability, and Identity Theft.
- Employee Assistance program at no cost to you to provide
emotional, legal, financial, and daily life support for your entire
household. Services are available 24 hrs. a day, 7 days a
week.
- Free travel and entertainment discount program to ensure you
enjoy your time away from work. Why join our team?Frye Regional
Medical Center employs more than 1500 professional and clinical
staff. Our medical center is a 355-bed acute care facility which
offers a broad array of inpatient and outpatient care. Frye
Regional Medical Center is dedicated to providing patients with a
full range of services to meet the healthcare needs of our
community. We believe our employees are our most valuable assets in
accomplishing this goal and we have made great strides to ensure
employee satisfaction. If you are passionate about changing lives,
we are looking for you!Minimum Education
- High school diploma or equivalent required Minimum Work
Experience
- 3 years' experience in medical facility, health insurance, or
related area preferred
- 3 years in Patient Access preferred.
- Medical terminology knowledge preferred.Equal opportunity and
affirmative action employers and are looking for diversity in
candidates for employment: Minority/Female/Disabled/Protected
Veteran
Keywords: Frye Regional Medical Center, Huntersville , Patient Access Representative, Other , Statesville, North Carolina
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