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Maintenance Technician

Company: True Homes
Location: Statesville
Posted on: November 20, 2023

Job Description:

True Homes has been voted a Top Workpalce in Charlotte since 2016 and we're growing! Because of this tremendous growth, we are searching for a Maintenance Technician to join our rentals division in Statesville, Concord, Salisbury and surrounding areas. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!

The Maintenance Technician is responsible for performing and overseeing preventive and requested maintenance activities at rental properties within company portfolio. This position consists of both office and field responsibilities with most of time spent visiting properties to execute required maintenance tasks. Maintenance Technician will be expected to execute daily schedule and drive to properties accordingly.

--- Provides excellent customer service to tenants and promotes a positive living environment striving for complete resident satisfaction
--- Completes assigned work orders on scheduled date and communicates status updates with Rental Specialist
--- Responds promptly and professionally to tenant maintenance service requests both during business hours and after hours (when on-call) with goal of 24 business hour response time
--- Oversees third-party trades as needed to make proper repairs
--- Educates and reviews the Tenant Maintenance Responsibilities with residents on common maintenance topics continuously
--- Performs scheduled property inspections following Bi-Annual Property Inspection guidelines
--- Performs New Home Orientation walks after builder completion:
o Determines any items that may need attention by builder before close
o Ensures outstanding items are documented by builder on True Homes New Home Orientation document
o Gathers serial/model numbers at New Home Orientation and registers each with manufacturer
o Registers and monitors builder warranty dates within property management software
o Initiates and completes all other tasks related to the New Home Orientation
--- Performs Move-Out Turns:
o Identifies and repairs all items within skillset
o Completes all assigned work orders on scheduled date
o Oversees all tasks requiring a third-party trade
o Ensures property is Show-Ready by target date
--- Performs Tenant Move-In Orientation with Leasing Coordinator:
o Ensures home is move-in ready
o Reviews Tenant Responsibilities and emergency procedures with new resident
o Executes Move-In Orientation using provided script
--- Work closely with Client Services to ensure use of warranty services when applicable
--- Identifies areas of preventative maintenance that could be introduced to reduce long-term cost and deterioration of homes within portfolio
--- Performs and manages preventive maintenance and any repairs within multiple trade categories on a perpetual basis to reduce service requests and long-term
--- Completes property condition assessments at all property visits and present findings to property management
--- Obtains approval from management and purchases maintenance supplies as needed for properties
--- Utilizes and cares for company supplied tools and materials properly
--- Performs other duties as assigned

--- High School diploma or equivalent
--- Minimum one year of previous experience in property management maintenance, other building maintenance or related trade is required
--- Valid driver's license and with ability to drive company vehicle
--- Ability to be at work on a regular and consistent basis - overtime may be required for this position
--- Must maintain professional appearance and comply dress code policy
--- Must comply with all safety regulations
--- Ability to be "on-call" during weekends and non-traditional holidays if needed
--- Must provide basic hand and power tools

General Requirements:
--- Knowledge of federal fair housing laws and any applicable local housing provisions
--- Ability to read, write, and understand English
--- Ability to use a personal computer, iPad, AppFolio Management Module or other computer tracking systems
--- Ability to navigate Property Management software
--- Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
--- Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
--- Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
--- Ability to perform basic mathematical functions
--- Ability to multi-task
--- Ability to make quick and effective decisions and analyze and resolve problems
--- Ability to work in a fast-paced, ever-changing environment; must be adaptable and flexible
--- Ability to maintain confidentiality
--- Excellent attention to detail
--- Must be able to work independently
--- Regularly drive between jobs during the workday
--- Comply with all company policies and procedures
--- Demonstrate the qualities and character traits as defined in the Sustainable Competitive Advantage (SCA)
Physical Requirements:
--- Ability to ascend/descend stairs and ladders
--- Ability to lift up to 50 pounds without assistance
--- Standing, walking, and/or sitting for extended periods of time
--- Frequent climbing, reaching, and use of fingers
--- Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
--- Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
--- Ability to use standard maintenance equipment
--- Ability to operate assigned equipment and vehicles
--- Work and/or walk on various types of surfaces

Preferred experience: HVAC or plumbing certified.

Working Conditions:
While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and/or humid conditions, and extreme cold or extreme heat.

True Homes offers a highly competitive salary in addition to benefits including health and vision program and company paid dental, Life & AD&D, short-term and long term disability and 18 days of paid time off in your first year plus 8 paid company holidays.

Employment with True Homes is contingent on the ability to successfully pass a drug screen and background check.

True Homes is an equal opportunity employer.

To learn more about True Homes, visit

Keywords: True Homes, Huntersville , Maintenance Technician, Professions , Statesville, North Carolina

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