Help Desk Technician

Company: Chesapeake Containment
Location: Statesville
Posted on: May 4, 2024

Job Description:

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities:

• Respond to user inquiries by phone, email, chat, or in person
• Troubleshoot common hardware and software problems
• Research solutions to complex issues and escalate unresolved issues to senior technicians
• Document procedures and solutions using internal systems
• Provide clear and concise instructions to guide users through problem-solving steps
• Maintain hardware inventory and ensure documentation is up-to-date
• Reset passwords and maintain user accounts (as applicable)
• Maintain a positive and professional demeanor at all times Qualifications:
  • Strong customer service skills with a focus on user satisfaction
  • Excellent communication and interpersonal skills
  • Fluent in both English and Spanish is a plus
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to learn quickly and adapt to new technologies
  • Willingness and ability to obtain CompTIA A+ Certification within a year Benefits:
    • Competitive salary and benefits package
    • Opportunity to learn and grow in a fast-paced environment
    • Gain valuable experience in the IT field
    • Be part of a supportive and collaborative team
    • Health Insurance (Medical, Dental, Vision)
    • 401(k) with employer match
    • Paid time off
      We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!
      
      Please submit your resume and cover letter to hr@ccsliners.com.

Keywords: Chesapeake Containment, Huntersville , Help Desk Technician, Professions , Statesville, North Carolina