AEM Application Analyst

Company: A-Line Staffing Solutions
Location: Charlotte
Posted on: May 4, 2025

Job Description:

Title: Technical Support Manager IV - AEM Application Support Analyst

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.



Location: Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)



Note: This is a W2 contract role - C2C and 3rd party candidates will NOT be considered



The Technical Support Manager IV - AEM Application Support Analyst is responsible for managing steady state application production support activities, including access management, audits, incident management, change management, event communications, etc. They will collaborate closely with technology and business partners to analyze tactical and strategic solutions, and then use that information, along with technology strategies, to formulate solutions to meet business needs. They will provide direction and oversight to sustain teams to design, develop, deploy, and maintain solutions that meet applicable business requirements. They will allocate and direct resources to accomplish tasks and maintain control of change management processes. The AEM Application Support Analyst is responsible for resolving issues, mitigating risks, and escalating issues/risks when appropriate. This is a mid to senior-level position that will report to either a Technology Operations Manager or Director.



Position Responsibilities:



Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management
Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives
Configure and deploy analytics tags using the Adobe Experience Platform
Oversee end to end availability of all application and infrastructure components
Act as a methodology process expert to participate in the discovery phase, assisting with scoping effort for application teams
Create detailed tagging specifications outlining data layer requirements, variables, and event tracking
Review existing workflow and systems to reduce duplication of effort and inefficiencies
Analyze new technology solutions and leverage existing technology to drive completion of business goals
Utilize Adobe Analytics and other reporting tools to validate data and provide insights
Act as an owner and single point of contact for internal business users for platform availability
Support homegrown and COTS databases on Oracle, SQL Server, and exadata
Act as a methodology and process expert to develop technical solutions with a consultative approach
Manage application severity incidents, bringing them to quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution
Review and approve root cause analysis and preventative action items



Position Qualifications:



3+ years of IT infrastructure experience preferred
Deep understanding of tag management systems, like Adobe Launch and/or Google Tag Manager, including the ability to implement, manage, and troubleshoot tracking tags
Strong skills in JavaScript, HTML, and debugging tools to customize tracking solutions, validate tag firing, and ensure accurate data collection
Additional technical expertise in Chrome DevTools (Network tab, console), SQL Server, JSON/data Layer structures, ObservePoint, Jira, and Confluence
Ability to translate business requirements into data collection strategies, ensuring clean, actionable data flows into analytics platforms to support insights and decision-making
Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach
Proficiency with incident management, root cause analysis, and production application issue resolution, with both short term and long-term solutions
Working knowledge of all aspects of the software development life cycle, including an exposure to various current software development methodology approaches
Demonstrated strategic mindset, with experience collaborating with cross-functional teams, ensuring data integrity and governance is essential
Proficiency with standard development tools preferred
Ability to multi-task in a fast-paced environment while prioritizing work items appropriately preferred
Ability to manage and support enterprise business applications by leveraging internal and external teams, along with third-party vendor solutions preferred
A minimum of a Bachelor's Degree in a relevant technical field; Google Tag Manager Certification, Google Analytics Certification, Adobe Analytics Business Practitioner, Tealium iQ Tag Management, and/or JavaScript or Web Development Certifications preferred



Note: This is a W2 contract role - C2C and 3rd party candidates will NOT be considered

Keywords: A-Line Staffing Solutions, Huntersville , AEM Application Analyst, Professions , Charlotte, North Carolina